FAQs - Zan Center for Women

1. Who can access medical consultations?

Currently, medical consultations are available exclusively for patients residing in
Pakistan due to regulatory requirements. However, our Doctor mentorship programs
are open to individuals globally.

2. What services does Zan Center Clinic offer?

Women’s Health
Menopause Management
Contraception Counseling
Family Medicine Consultations

3. Who conducts the consultations?

Consultations are conducted by a qualified UK-based GP who has extensive
experience in Family health, women’s health and Education. We’re passionate about
empowering individuals to become the best version of themselves.

4. What is your refund and cancellation policy?

We offer a very lenient cancellation and refund policy. You can cancel or reschedule
your appointment up to 24 hours before the scheduled time for a full refund or to book
an alternative slot.

5. How are consultations conducted?

All consultations are primarily conducted via WhatsApp video calls due to the
platform’s universal availability and ease of use.

6. What happens if I miss the call from Zan Center?

The doctor will call at your scheduled appointment time. If the call is unanswered, you
will receive a WhatsApp message reminding you of the call. The doctor will attempt to
contact you twice more within a five-minute interval. If the call remains unanswered
after three attempts, your case will be closed. Your appointment slot is considered used, and your payment will not be refunded.

7. What if my WhatsApp call does not connect due to network issues?

If WhatsApp video calls fail to connect due to network problems, we will attempt to
reach you through a regular audio call (no caller ID) on your provided local phone
number. Please ensure you attend to calls from unknown numbers during your
scheduled appointment time.

8. Can I book appointments from outside Pakistan?

You can book Doctor mentorship programme from anywhere in the world. Medical
consultations are currently limited to residents of Pakistan only.

9. How can I book an appointment and make payment?

Appointments can be booked directly through our website. We offer easy payment
options, including QR code scanning through your banking app (e.g., Easypaisa,
JazzCash, or any mobile banking app). Alternatively, you can pay by direct bank
transfer; our bank account details are provided on the appointment page.

10. How can I provide feedback on your services?

Your feedback helps us improve and enhance our services. You can share your experience via:
WhatsApp: +44 7351 773729
Email: info@zancenter.com
Feedback Form on our Website

11. How will I receive my prescription and consultation notes?

Your prescription and consultation notes will be available in your secure login record
found on our website.

12. What if I have questions after my consultation?

If you have any concerns or follow-up questions about your prescribed medication or treatment, you can reach out via WhatsApp or email.
WhatsApp: +44 7351 773729
Email: info@zancenter.com
We are committed to supporting you even after your appointment.

13. What can I expect from the upcoming Life and Financial coaching sessions?

Our Life & Financial Coaching helps individuals gain clarity and confidence in their personal and financial lives through:

Structured guidance for financial and career growth
Resilience-building strategies to break old habits
Commitment & discipline to implement sustainable changes

Coaching is personalized to help you achieve long-term success.

14. How should I prepare for coaching sessions?

To make the most of our coaching and mentorship programs, please come with:

An open mind
A commitment to personal and professional growth
A willingness to apply new strategies for success

Growth takes time, and our goal is to guide you every step of the way.

15. What is the Doctor Mentorship Programme?

Our Doctor Mentorship Programme is designed to support healthcare professionals in:

Career development & transitioning abroad (UK, Canada, Australia, etc.)
Medical exam preparation (MRCP, PLAB, etc.)
Improving consultation skills for patient interactions
Understanding international licensing pathways

If you’re a doctor seeking career guidance or exam support, this program offers tailored mentorship.

16. What payment methods are accepted?

We offer secure payment options, including:

QR Code Scanning – Payments via Easypaisa, JazzCash, or any mobile banking app.
Direct Bank Transfer – Payment details are provided at the time of booking.

17. How should I prepare for an online consultation?

Before your consultation, ensure that you:

Have a stable internet connection
Are in a quiet environment
Have access to relevant medical records

18. Can I request a second opinion?

Yes, if you wish to seek a second opinion on your treatment plan, our doctor can provide a professional letter for you to present to another clinician.

19. What are the benefits of choosing a Family Medicine approach at Zan Center?

At Zan Center, we focus on lifelong doctor-patient relationships, ensuring:

Regular health checkups
Preventive screenings
Treatment of Acute and Chronic Physical and Mental health conditions
Coordinate referrals to specialists when needed

20. What should I do if I don’t receive a confirmation email after booking?

If you do not receive a confirmation email:
. Check your spam folder
. Contact us via WhatsApp or email

21. How can I reschedule my appointment?

You can reschedule via our website.

22. What happens if I miss my appointment?

If you miss your consultation, you may need to book a new slot.

23. Who should I contact for billing or payment issues?

For billing concerns, reach out via:

WhatsApp: +44 7351 773729
Email: info@zancenter.com

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